DEA | Shipping & Delivery Policy

Order Processing

• Orders are prepared and dispatched within 5–7 business days after payment confirmation, unless otherwise stated on the product page.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• Made-to-order or personalized products may require additional preparation time. Any extended processing period will be stated on the product page or communicated to the customer.

Domestic Shipping — Türkiye

• Estimated delivery time after dispatch is 2–5 business days, depending on the destination and carrier.
• Shipping charges are calculated and displayed at checkout.
• Free shipping may be offered during selected campaigns.

International Shipping

• DEA ships worldwide to the destinations available at checkout.
• Estimated international delivery time after dispatch is 7–15 business days, depending on the destination, carrier and customs procedures.
• International delivery times are estimates and may be extended due to customs inspections or circumstances outside DEA’s direct control.
• Customs duties, import taxes and other charges imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.

Shipping Confirmation & Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
• Please allow some time for the carrier’s tracking system to update after dispatch.

Delivery Delays

• Delivery estimates are not guaranteed delivery dates.
• If your order is significantly delayed, please contact us at info@deabrandshop.com with your order number so that we can assist you.
• Nothing in this policy limits the customer’s mandatory rights under applicable consumer law.

Lost, Damaged or Incorrect Packages

• DEA remains responsible for the order until it is delivered to the customer or a person designated by the customer, in accordance with applicable law.
• If your package arrives damaged, contains an incorrect product or appears to have been lost in transit, please contact info@deabrandshop.com as soon as possible.
• Include your order number and, where applicable, clear photographs of the product, packaging and shipping label.
• DEA will review the issue and arrange an appropriate solution in accordance with the customer’s statutory rights.

Delivery Address

• Customers are responsible for providing a complete and accurate delivery address at checkout.
• If you notice an error, contact info@deabrandshop.com immediately. Address changes cannot be guaranteed after an order has been dispatched.
• If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply where permitted by law.

Contact

For questions concerning shipping, delivery or tracking:

info@deabrandshop.com