Refund policy
DEA | Returns, Refunds & Exchanges Policy
Return Period
Customers in Türkiye may exercise their statutory right of withdrawal within 14 calendar days from the date the product is delivered, without providing a reason and without incurring a penalty, subject to the exceptions permitted by applicable law.
Customers outside Türkiye may have additional rights under the mandatory consumer laws applicable in their country.
How to Request a Return
To initiate a return, please contact us at info@deabrandshop.com within the applicable return period. Include your order number and a clear statement that you wish to return the product.
We will provide you with the return address and shipping instructions. Please do not send products back without contacting us first.
Return Conditions
Please return the product complete, with its accessories, tags and original packaging where reasonably possible.
Customers may inspect the product as they would in a physical store. Any use or handling beyond what is reasonably necessary to inspect the product may result in a deduction from the refund, where permitted by applicable law.
Return Shipping
For returns made under the statutory right of withdrawal, standard return shipping costs will be handled in accordance with applicable consumer law. Please use the carrier and return instructions provided by DEA.
If the product is faulty, damaged or incorrect, DEA will cover the return shipping cost.
Refunds
For customers in Türkiye, refunds will be processed within the period required by applicable law. When the carrier specified in our return instructions is used, the refund period begins when the returned product is handed to that carrier. If a different carrier is used, the period begins when the product reaches DEA.
Approved refunds, including the standard delivery charge where required by law, will be issued to the original payment method without additional cost to the customer. Additional delivery services and customs or import charges not collected by DEA are not refundable.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have not received your refund within the expected period, please contact us at info@deabrandshop.com.
Exchanges
If you would like to exchange an item, please contact us at info@deabrandshop.com. Exchanges are subject to product availability.
For faulty, damaged or incorrect products, please contact us with your order number and photographs of the issue. Your statutory rights regarding defective products remain unaffected.
Exceptions
The statutory right of withdrawal may not apply to products made specifically according to the customer’s personal request or individual requirements, or in other cases excluded by applicable law.
Being handmade or purchased at a discounted price does not, by itself, remove any mandatory consumer rights.
Contact
For all return, refund and exchange requests: